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Overview

The Overview: scans, genuine rate, suspicious and counterfeit counts, open alerts and the daily chart

The Overview: scans, genuine rate, suspicious and counterfeit counts, open alerts and the daily chart

The Overview shows how your codes are holding up for the last 7, 30 or 90 days (30 by default), for all products or one:
  • Scans for the period with the change on the period before, split by channel.
  • Genuine rate, Suspicious and Counterfeit counts, and Open alerts (critical and unassigned).
  • Daily scans by verdict, with a zoomed view of suspicious and counterfeit scans.
  • Counterfeit hotspots by district, Open alerts, Code volume left in your contract and Recent batches.
Export downloads the daily verdict counts as CSV. Monthly report opens the monthly report.

Scans

Scans: verdict filters, hotspots and the live feed

Scans: verdict filters, hotspots and the live feed

Scans lists every check of your codes, newest first, and refreshes every 15 seconds (Pause feed to stop it). Filter by verdict (several at once), channel, product and the last 7, 30 or 90 days. A batch’s sheet and an alert’s page link here filtered to that batch or alert; the filter shows as a chip you can remove. Scans by your field scanners show the person’s name next to the channel; select it to see only their scans. Field checks lists their field audits and goods-in checks (Team and roles). Hotspots ranks the districts with the most suspicious and counterfeit scans and shows them on the map: circle size is the number of scans, hatched circles are mostly counterfeit. Where a scan was made: a shopper’s phone camera opening your code gets an approximate place (a city and state) from its internet address, never by asking for permission; after the verdict the shopper can press Share my location to give the phone’s own position for that scan. Sale regions on a batch are checked against whichever place is known, and a scan’s details say when its place is approximate. IP geolocation by DB-IP. Export CSV downloads the rows on the current page; for a whole period use Reports.

A scan’s details

Open a scan to see the product, serial, batch, place, device and the result of each check, with This serial’s history: where and when else it was scanned. From there:
  • Mark reviewed records that someone looked at it.
  • Export evidence downloads a ZIP with the scan, every scan of that serial (CSV) and a SHA-256 manifest, for a complaint or a raid.
  • Revoke serial (suspicious and counterfeit scans) and Open ALR-… when the scan belongs to an alert.
Evidence exports and reviews are in the audit log.

Check a code yourself

Verify a code (on the rail, or on the Overview) checks a code the way a consumer scan does, without counting it as a scan: Type a code (the serial or a verify link) or Scan with camera. Use it at receiving, in audits, or when a retailer reports a problem. It only accepts your own workspace’s codes.