Skip to main content
Billing is open to everyone to read; admins and the billing role change the subscription, pay, and edit billing details.
Billing: contract, code usage, payment methods and invoices

Billing: contract, code usage, payment methods and invoices

Your contract

Billing shows your contract: its term and billing cycle, what it includes (GS1 Signed and Private Code volumes, seats, add-ons such as white label) with rates, prices before GST (INR) or VAT (USD), and your billing details: legal name, address, PO number, the emails invoices go to, and GSTIN or TRN. Companies billed in more than one currency have a billing entity for each; switch between them at the top. Your contract is on one of three plans, Launch, Scale or Enterprise. Your code volumes, their rates and your seats are set in your contract. What each plan includes, and how features outside your plan show in the dashboard, is in Plans and features.

Upgrading your plan

You can move from Launch to Scale yourself: Manage subscription → Plan shows your plan and the ones above it. Plan prices are a platform fee a year, before GST or VAT, without code volumes (those stay as in your contract): Upgrade to Scale adds the difference between the two plans, prorated for the days left in your term, to the order summary. Review and pay issues the invoice and the upgrade applies at once: Code Studio, Zebra printers and SAP S/4HANA, the WhatsApp verify bot and Scale’s other limits are on straight away. Your code volumes, add-ons and anything your contract gives you above Scale’s limits (for example more seats) stay as they are. From renewal your contract bills Scale’s price.
  • Plans only go up here. To move to Enterprise, or to a lower plan at renewal, contact your account team.
  • Private Code needs Private Code volume in your contract, which your account team adds.
  • Pages for features your plan doesn’t include link straight to the upgrade when Scale includes them.

Code volume

Usage this term shows codes signed against your contract, updated hourly, with a forecast of when you’ll run out at your current rate. When the volume runs out, signing new batches pauses; codes already printed keep verifying. Add volume (or Manage subscription):
  • Raise your annual volume: available at once, billed pro rata for the rest of the term, and at the new level from renewal.
  • Top-up packs: one-time codes, valid for 365 days from purchase; unused codes don’t carry over.
  • Add-ons: see below.
Review and pay issues an invoice due in 15 days. Raising your volume also updates the GS1 Signed line of your contract (codes × your rate), so your annual total and every later invoice include it. Codes used beyond your contract without a top-up are billed on a quarterly overage invoice.

Top-up packs

Prices are before GST or VAT.

Add-ons

Manage subscription → Add-ons lists what you can add to your contract. List prices, before GST or VAT:
  • Add-ons you can buy here (the AWS KMS key) show their price. Add to order puts the add-on in the summary, prorated for the days left in your term: an add-on bought with half the term left costs half its annual price, plus GST or VAT. Review and pay issues the invoice, and the add-on is ready at once: you don’t have to wait for the payment to clear.
  • Other add-ons show a starting price (“From ₹6,00,000/year”, or “From ₹2,50,000 one-off” for a one-off) and Request quote. Your account team sets the final price in your contract and comes back to you. One-off add-ons, such as a custom code design, are invoiced once and are not added to your renewal.
A bought add-on stays on your contract. It shows as Active, appears with its annual price in your contract on Billing, and is included when the contract renews. Only Admin and Billing roles can buy or remove add-ons.

Removing an add-on

Remove at renewal on an active annual add-on takes it off your contract when the term ends. Until then it stays on, keeps working and is billed as before; it shows as Removed at renewal on …. Changed your mind? Keep it undoes this at any time before the renewal date. There is no refund for the rest of the current term.

Invoices each billing period

Your contract is invoiced in advance at the start of each billing period: every month, quarter or year, as set in your contract, counted from the start of your term. Each invoice lists your contract’s lines for that period (each line’s annual price divided by the periods in a year), plus GST or VAT, and is due in 15 days. Lines included at no charge and one-off add-ons are left out. A period is invoiced once, and the first period of a renewed term is invoiced on its first day.

Paying invoices

Invoices are listed with their status (due, overdue, paid) and a PDF. Pay now offers: Payments go through Razorpay and the invoice is marked paid as soon as Razorpay confirms it. Each payment has a receipt (RCPT-…) with a PDF.

e-Mandate

For INR billing, Set up e-Mandate under Payment methods registers an autopay mandate with your bank through net banking (valid up to 10 years, up to ₹1 crore per debit). Invoices are then debited on their due date.

Renewal and cancellation

Auto-renew renews the contract at the end of the term, for another term of the same length with the same lines (less any add-ons you chose to remove at renewal); switch it off at least 59 days before. 30 days before the term ends, admins and billing members get an email with the renewal date and what renews. Without auto-renew the contract ends at the end of the term. Request cancellation… ends the contract at the end of the term, with no refund for the rest of it. Codes already printed keep verifying for 24 months, and you can export your data for 90 days.