Loyalty points and warranty

Reward people who check your codes and register warranties from the same genuine scan, then pay points out from a CSV.

Reward the mechanics, retailers and buyers who check your codes, and register warranties from the same scan. Both are off until an admin turns them on in Scans → Loyalty and warranty → Settings.

What consumers see

After a Genuine verdict, the scan page shows one button: Earn 10 points, Register warranty, or Earn 10 points and register warranty. It opens a short form in the consumer’s language: name, mobile number, a UPI ID for payouts (optional), and for the warranty the date of purchase, where it was bought and an email (both optional).

• Each code is claimed once. The first person to claim a code’s points gets them; the same goes for its warranty. After that the button no longer appears for that code.
• Only genuine scans. The button appears only after a genuine verdict, and its link works for 7 days. Suspicious and counterfeit codes earn nothing.
• Members are known by mobile number. Claims from the same number add up in one balance. Indian numbers can be typed without +91.
• A product with its own warranty link (Products → Edit) keeps sending people there; only points are offered on Satyakod for it.

The form tells consumers that you keep their details to pay points and honour the warranty. Treat them as personal data: only admins, brand protection and billing can see the Loyalty page.

Loyalty and warranty: totals and members

Settings

Setting	Meaning
Points per genuine code	Earned on each code’s first claim
Value of one point	What a point pays, in INR or USD (₹1 by default)
Payout minimum	Members reach this balance before a payout includes them
Warranty length	Months from the date of purchase

Changes apply to claims from then on; points already earned keep their number.

Paying out

Payouts → Create payout (admins and billing) takes every member at or above the payout minimum, moves their whole balance out of their account and lists them in a CSV:

payout,member_id,name,phone,upi_id,points,amount,currency
PO-1002,mem_…,Ramesh Yadav,[phone],ramesh.yadav@okicici,620,620.00,INR

Pay them from the CSV by UPI or your usual channel. The CSV can be downloaded again from the payout’s row. Every point earned and paid is in the Ledger; a member’s balance is the sum of their entries.

Warranty lookups

Warranty lists registrations, newest first. Search by the code on the product (exact), the customer’s name or mobile number to check a claim: it shows the product, batch, purchase date, where it was bought and when the warranty ends.

Trade programme

Mechanics, retailers and distributors use trade mode in the Satyakod app: they sign in with their mobile number (a code by WhatsApp or SMS), say who they are (name, shop or garage, city, trade) and join the programmes of the brands they work with. One trade account works across every brand; each brand sees only its own members. Sign-in codes and invitations go by WhatsApp, with SMS as a fallback, once those are set up for your workspace: see Notifications.

• Open it: Loyalty → Settings → Trade programme. Your programme is then listed in the app, where people ask to join, with a note.
• Trade tab: everyone who asked to join, your members and the numbers you invited. Approve or Decline a request (admins get an email and an in-app notice for each one); Remove a member or an invitation.
• Invite a mobile number: they get a text with the link to the app; signing in shows your invitation to accept. Inviting someone who already asked approves them.

An approved member is also a loyalty member of yours under the same number, so the points they earn appear under Members and in the Ledger and leave in your payouts like everyone else’s.

Points and payouts for trade members

In trade mode every genuine code a member scans earns your points at once (the first claim on each code, as for anyone). The app shows their balance with each brand they belong to. Members add where to be paid in the app: a UPI ID, or a bank account (number, IFSC and the name on it). The payout CSV includes them, with a PAN where they gave one; bank numbers and PANs are stored encrypted and appear only in the payout files of brands the person is a member of.

Ask for a PAN above (Loyalty → Settings) sets an identity check: a member whose payouts this financial year (April to March), with the next one, would pass the amount needs a PAN in the app first. Until then their points wait and Payouts says how many are waiting. 0 asks no one.